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This article introduces Norwegian's Baggage, Fare Rules, Seats, Terminals, Customer Service and other informations.
Update Time: 201609

Norwegian Air Shuttle

Norwegian Air Shuttle, often known as Norwegian, is the 3rd largest Low Cost Carrier in Europe, 2nd largest airline in Scandinavia, and the 9th largest airline in Europe in terms of passenger numbers. It offers a high-frequency domestic flight schedule within Scandinavia and Finland, and to business destinations such as London, as well as to holiday destinations in the Mediterranean and the Canary Islands, transporting to over 30 million people in 2015.

Norwegian launched its long-haul operation in May 2013. The long-haul flights were intended to be operated by two fully owned subsidiaries, Norwegian Long Haul and Irish based Norwegian Air International (NAI), which has a unique Air operator's certificate (AOC) but shares branding and commercial set-up with the rest of the Group.

  • IATA: DY
  • Main Hub: OSL

Jump to:
Ticket PricesCarry-on BaggageChecked BaggageSeatsFAQ

Norwegian Route Map

  • Check your destinations
  • Timetables: They're seprated into Summer and Winter schedules, subscribe to the newsletter to get instant updates on the newest information.

Fare Types

  • Low Fare
    • Includes 10KG of carry-on baggage, name/flight change available with penalty fees, no refunds available.
  • Low Fare+
    • Includes 10KG of carry-on baggage, 20KG of checked baggage, free sear selection, name/flight change available with penalty fees, no refund available.
  • Flex
    • Includes 10KG of carry-on baggage, 2 pieces of 20KG checked baggae, free seat selection, fast track, name/flight change and refund available with oenalty fees.

Ticket Prices

  • Displaying: Ticket price only, taxes and service fees not included
  • Taxes: Varied for different government and airport
  • Service Fees: Credit Card fee is 1.99% of the transaction total, selected one differ for the card organization.
  • Other Charges:
    Name Change: EUR 45
    Flight Change: EUR 45 + Price Difference
    International FLight Change: EUR 90 + Price Difference
    Fare Class Change: Price Difference
    Connecting Flights: EUR 9 ~ 18

Carry-On Baggage Rules


  • Pieces: 1 personal item + 1 carry-on bag
  • Dimensions: carry-on bag 55 x 40 x 20 cm, personal item 35 x 20 x 20 cm
  • Weight: 10 KG (Dubai routes must not exceed 8KG)

Checked Baggage Rules

  • Pricing Scale: According to number of pieces and fare types. Excess baggage is EUR 11 per KG per leg.
  • Purchase Timing: During Booking Process > Manage Booking Purchase > Airport Counter
  • Pieces: Up to 2 maximum. Fees differ from low to high season, the 2nd piece is more expensive. (More Information)
  • Dimensions: 250 x 79 x 112 cm, perimeter 300 cm.
  • Weight: Up to 20KG per piece, overweight is charged by KG. Each single piece must not exceed 32 KG or be lower than 2KG, total weight must not exceed 64KG.

Seat Options 3-3


  • Pitch: 73.66~78.74 cm
  • Width: 43.69 cm

Add Ons

Information Needed for Booking

  • Contact Address, Phone number, Email Address
  • Credit card, Billing adress

Onine Services

Online Check-In

Airport Check-In

  • Domestic & Nordic Domestic
    • Counter opens 2 hours and closes 30 minutes before departure time.
    • The boarding gate closes 20 minutes before departure time.
  • International
    • Counter opens 2 hours and closes 45 minutes before departure time.
    • The boarding gate closes 20 minutes before departure time.
  • Long Haul International(Dubai, Thailand, Israel, Caribbean, and US.)
    • Counter opens 3 hours and 1 hour before departure time.
    • The boarding gate closes 20 minutes before departure time.


Customer Services

  • Online Customer Services
    • Monday - Friday: 07:00 AM - 10:30 PM CEST
    • Saturday - Sunday: 08:30 AM - 08:00 PM CEST
  • Customer Service Phone
    • +47 21 49 00 15

Useful Links

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