This article introduces Jetstar's Baggage, Fare Rules, Seats, Terminals, Customer Service and other informations.


Jetstar Airways is a Australian Budget Airline fully owned by Qantas, which through the Jetstar Group, also has stakes in sister airlines Jetstar Asia Airways, Jetstar Pacific Airlines and Jetstar Japan. Founded in 2003, Jetstar provides multiple international routes.

  • IATA: JQ, 3K, BL, GK, JM

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Ticket PricesCarry-on BaggageChecked BaggageSeatsFAQ

Jetstar Route Map

Jetstar Route Map
Above is the route map departing from Singapore
More route maps departing elsewhere

Jetstar Fare Types

fare types

  • Starter fare
    • Includes 7KG of carry-on, date/time/name changes allowd with penalty fees, no refund.
  • Plus bundle
    • Includes 7KG of carry-on, 20KG of checked baggage, free standard seat selection, inflight meal, date/time/name changes allowd, Qantas points available, no refund.
  • Max bundle
    • Includes 7KG of carry-on, 30KG of checked baggage, free selection on all seats, inflight meal, lounge use, date/time/name/origin/destination changes allowed, Qantas points available, refundable.
  • As an exception, designated flights operated by Jetstar (JQ) that are flown in L class on oneworld fares are eligible for mileage accrual.

Ticket Prices

Displaying:Ticket prices only, taxes and service fees not included
Taxes: Varied for different government and airport(SIN total passenger charge is 34 SGD)
Service Fees: SGD 9 per passenger per booking for credit card

Carry-On Baggage Rules

  • Economy
    • Dimensions: 56 x 36 x 23 cm
    • Weight: 7 KG
    • Pieces: 1 small personal item + 1 carry-on bag per person
  • Business Class
    • Dimensions: 56 x 36 x 23 cm
    • Weight: 14 KG
    • Pieces: 1 small personal item + 2 carry-on bag per person
  • More on Jetstar carry-on

Checked Baggage Rules

  • Dimensions: No Restrictions
  • Weight: Each piece must not exceed 32KG, fees vary for departing airport(Taipei to Osaka shown below)
    • During the booking process
      15 KG TWD 580
      20 KG TWD 660
      25 KG TWD 760 (Pre-Selected)
      30 KG TWD 880
      35 KG TWD 1350
      40 KG TWD 1250
    • Prices are higher for booking later
      15KG TWD 750
      20KG TWD 1000
      25KG TWD 1150
      30KG TWD 1250
      35KG TWD 1650
      40KG TWD 1900
    • Purchasing at the airport counter would be the most expensive
  • Pieces: No Restrictions
  • More on Jetstarchecked baggage

Seat Options 3-3

seat options

  • Pitch: 73.7 cm
  • Width: 45.5 cm

Add Ons

  • Inflight Meals
  • Vouchers
  • Inflight accessories(pillows, earplugs)

Information Needed for Booking

  • Passport
  • Contact address,phone, and email
  • Credit card, billing address

Online Services

  • Join Jetstar member to enter personal information and book flights faster.

Online Check-In

Online Check-in available from 48 to 1 hour before departure

Airport Check-In

  • Check-in and luggage drop available from 2 hour to 45 minutes before departure
  • Need to be at the boarding gates 40 minutes before departure


  • Jetstar FAQ
  • Outside Food or Drinks not allowed on the plane.

Customer Service

Useful Links

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